Feature Set:  

There are just not enough features in this product

Ease of Use:  

The surprise during the installation occurred when the application required you to go to the "C:\Program Files" to actually start the program. This was not a very user-friendly way to begin the application.

Ease of Installation:  

SurfSpy is easy to install

Monitoring Effectiveness:  

Basically, this product records your web surfing activity and that is it.

Help/Documentation:  

The Help is not context sensitive and is not as in-depth as some of the other products.

Overall, SurfSpy Personal is lacking a number of features. The product needs a lot of work to be able to compete against the other spyware/monitoring software in the marketplace.